Privacy Policy

Last Updated: December 3, 2024

Fresno/Clovis Convention and Visitors Bureau ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website visit-fresnocounty.com.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out contact forms
  • Subscribe to our newsletter
  • Request visitor information
  • Communicate with us via email or phone
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Company name (if applicable)
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website
  • Date and time of visit

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

  • Respond to your inquiries and requests
  • Send you visitor guides and tourism information
  • Process newsletter subscriptions
  • Provide customer support

To Improve Our Website

  • Analyze website usage and trends
  • Improve user experience
  • Develop new features and content
  • Monitor and prevent technical issues

To Communicate With You

  • Send newsletters and updates (with your consent)
  • Notify you about events and attractions
  • Respond to your comments and questions
  • Send administrative information

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Email service providers (FormSubmit.co)
  • Website hosting providers
  • Analytics providers (Google Analytics)
  • Marketing platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.


4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website.

Types of Cookies We Use

Essential Cookies

Required for the website to function properly. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website (Google Analytics).

Functional Cookies

Remember your preferences and settings for a better experience.

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. For more information, see our Cookie Policy.


5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security assessments
  • Access controls and authentication
  • Employee training on data protection

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

  • Contact form submissions: 2 years
  • Newsletter subscriptions: Until you unsubscribe
  • Analytics data: 26 months (Google Analytics default)
  • Email correspondence: 3 years

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

Correction

You have the right to request correction of inaccurate or incomplete personal information.

Deletion

You have the right to request deletion of your personal information, subject to certain exceptions.

Opt-Out

You can opt out of receiving marketing communications at any time by:

Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.


9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.


10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our website, you consent to such transfers.


11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically for any changes.


12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Fresno/Clovis Convention and Visitors Bureau

1180 E Shaw Ave Ste 201
Fresno, CA 93710
United States

Email: contact@visit-fresnocounty.com

Phone: +1 (347) 585-9638

Office Hours: Monday - Friday, 9:00 AM - 5:00 PM PST

Your privacy is important to us. We are committed to protecting your personal information and being transparent about our data practices.